Refund Policy

 

• Damaged or defective items: If your item arrives damaged, please contact us within 3 days of delivery. We’ll issue a full refund or replacement—your choice.

• Change of mind or fit: You may return eligible items within 20 days of delivery for a refund minus shipping costs.

• Items must be unworn, unwashed, and in original condition with tags attached.

• Returns received after 20 days will not be accepted.

Final Sale Items

Please note that all sale items, accessories, and gift cards are final sale and cannot be returned or exchanged.

How to Start a Return

To begin your return, email us at diana@hughexpectations.com, with your order number and reason for return. We’ll respond within 1–2 business days with your return instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.

• We recommend using a trackable shipping method, as we are not responsible for lost or stolen return packages.

Refund Timeline

Once your return is received and inspected, we’ll process your refund to the original payment method within 5–7 business days.